Our 7th annual ING international Survey on attitudes towards financial technologies is a story of the steady adoption of mobile banking, albeit with some natural hesitation, and continued consumer interest in tech. Download the full report below:
Europeans are wary of new technology in banking, despite the high demand. That's the core finding from the latest ING International Survey.
We find that:
ING’s 7th annual survey on attitudes towards financial technologies is a story of the steady adoption of mobile banking, albeit with some natural hesitation, and a continued consumer interest in tech.
There is room for new players to enter the field. Even though many consumers remain with just one bank, a similar amount now use additional financial service providers, too. New players are often heavily focused on tech and could further boost the use of new banking technologies.
In this report, we examine the technological trends and how people in different countries are responding to them. We look at the curve of adoption, issues around data sharing, 'automated' banking and FinTech.